FAQs

 

Are there special booking conditions due to the coronavirus pandemic?

When making your booking we ask you to confirm that no one in your party has been suffering from the symptoms of the virus within the past seven days and that none of you has been in contact with anyone who you believe may have had the virus within the past fourteen days. If this changes in any way you MUST contact us at the first opportunity to cancel. If we have less than 24 hours notice of cancellation due to coronavirus we will not be able to issue you with a refund but will allow you to rebook for a future date or offer you a voucher.

Are you taking any special precautions due to the pandemic?

Yes - we have completely revised our Health & Safety Risk Assessments to take account of the current crisis. These are constantly updated as official advice changes.  We are thoroughly sanitizing the Mansion of Mystery between bookings and allowing extra time to do this between each session. We are encouraged to use your own personal protective equipment such as masks, gloves and hand sanitiser and will have extra supplies available for your use if your prefer.

Please note - although we are doing all we can to ensure your safety and the safety of our staff, entry to the Mansion of Mystery is at your own risk.

 

What is an escape room?

It is a themed room where a group of people work together to find clues, solve puzzles, and race against the clock to escape within sixty minutes.  Good communication, creativity, and speed are keys to success!

 

How much does it cost?

From £54 for two people (the minimum number who can play) to £108 for six players.

You can see full details by clicking on "Booking" without any obligation to pay.

Do we have to book in advance?

Advanced booking is required to guarantee that an escape room is available to you on your chosen date and time,  However, last minute booking may be available on the day.  For details please phone us on 01437 751310 or enquire at the Picton Castle shop.

Is the escape room door locked?

No – the main door remains unlocked at all times.  You can always leave the game whenever you want to.  In the unlikely event of an emergency all door locks open automatically.

Is the game scary?

We design our rooms to be fun and immersive experiences but they are not intended to be at all scary.

 

How many people can play?

Our escape room is designed for teams of two to six people. We “lock” your team in a room and the goal of the game is to escape within 60 minutes. This is achieved by completing a series of challenges which allow you to solve a variety of puzzles and eventually obtain the object which allows you to end the game.

 

Why play The Time Machine?

Our game is different, challenging and great fun, perfect for friends, family and work colleagues. We can provide for small and large groups and are more than happy to listen to individual requests and accommodate them where we can.

Is there an age restriction?

While there is no restriction on age the puzzles may be too demanding for those under 12. Children under 16 must be accompanied by an adult. We do recognise that all children are different so please feel free to ask.

I am claustrophobic - can I still play?

The areas inside the game can seem quite small if the maximum number of players take part so if you do have issues with being enclosed in a relatively small space you may prefer not to take part.

 

Is there a minimum or maximum team size?

2 as a minimum and 6 as a maximum, however we would recommend teams of 3-6 as these are the optimum numbers for the games and allow everyone to participate.

How much time will we need to play?

Please allow an hour and half. This allows us to brief you, give you an hour in the room and then speak to you afterwards regarding your experience and to take souvenir photos. Do aim to arrive about ten minutes before the booked time for the start of your game.

Is the Mansion of Mystery easily accessible?

Please note that we are located on the first floor of a listed building that can only be accessed via a spiral staircase.   If this presents a problem there is a conventional staircase that can be used as an alternative but unfortunately there is no wheelchair access.

I would like to play with my colleagues as a team building exercise. Is it possible?

Of course - we will be happy to help.  Please phone or contact us by email for more details.

What should we wear when playing?

No special clothes are required.  Do wear whatever you feel most comfortable in.

 

How do I get to Picton Castle?  find Map click Here

There are no public transport links to the castle so most guests arrive by car or bike.

 

The post code is SA62 4AS and Picton Castle is situated just off the A40 near to Haverfordwest.

 

During normal castle opening hours please follow the signs to the main entrance and use the car park there.  If your booking is for after five o’clock please use the entrance at the main gates, following the signs marked for coaches.  You will be parking in the area directly in front of the castle.

 

Can we go in to the castle?

Entrance tickets to the Mansion of Mystery entitle you to enter the grounds and the celebrated gardens as well as the cafe during normal opening hours.  Entry to the castle is a little extra.  Please show your tickets at the booth by the car park when entering during normal castle opening hours.

 

There are signs saying the castle is closed due to bad weather. Can we still play our adventure game?

For safety reasons the grounds and gardens are closed to visitors during high winds because of the danger of falling branches. In these circumstances you will offered the option to have a full refund OR to change to another date.

©2020 by Mansion of Mystery Ltd.

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